This is us
Our innovative business model
The Internet has already found its way into most areas of life. Even in daily business it has become indispensable to exchange and obtain information. Not only business coordination and communication but even simple forms of procurement such as the ordering process on the Internet are becoming increasingly important. We wanted to meet this trend, so beginning in 2011 we have gone with our business model to the market. The idea is based on the realization of an international online shop for standard automation technology products with a low-price strategy.
Together we are strong
Customer service is our highest priority, which is why we rely on international product experts for all target markets: Great Britain, Germany, Austria, Spain, France, Italy, Poland and Sweden. Support is therefore provided by native speakers with extensive technical know-how. In close cooperation with our logistic department and the marketing team, new approaches are constantly being developed. Thus, we offer our customers the best possible and individual service via telephone, e-mail and live chat.
Who we are targeting
Our target groups are small and medium sized firms in the fields of mechanical engineering, construction and development, manufacturing as well as electrical trades and public institutions such as universities, for example. Our products are sold exclusively through our online-shop automation24.biz, via telephone, fax, e-mail and other online platforms. We feel that a sales team in the field with a network of branch offices and costly trade fair presentations are an unnecessary expense. The resulting cost advantage is directly passed on to you. Only in this way will you save on small quantities from the very first piece without surcharge, an average of 25-30 % compared to the recommended retail price.
A cohesive overall package
Our goal is to offer you a well-rounded selection in the field of automation technology. At the same time the portfolio remains limited in scope so that all products have sufficient quantities in stock and to ensure the excellent technical support for all products. We therefore consciously avoid identical products from different manufacturers and provide a pre-selection for you. We are also very happy to help by providing alternatives for products. Through this you save time and money – because your benefit is our aspiration!
The best evidence – what our customers say:
The most important consideration for a company is the point of view of the customer. Therefore, we rely on the Trusted Shops seal of approval, which not only ensures your buyer protection, but it also provides transparency about our performance. Our goal is to provide you with a quick and easy purchasing process with competent advice as well as a fast and safe delivery of the goods guaranteed.
We are pleased about the more than 45,000 satisfied customers who have happily taken up our product offerings and services. We are thankful for 4.99/5.00 stars. This is confirmed by our „Excellent“ Trusted Shops Customer Rating with nearly five out of five stars in all three categories: Delivery, Goods and Customer service. Fast delivery, good service with live chat and technical specialist expertise, along with comprehensive information about the delivery after the order are therefore particularly appreciated.