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Frequently Asked Questions

1. General

If a question remains unanswered, you can reach us at any time via the contact form, email or telephone. Please use our contact page for this purpose.

2. Create and administrate account

A customer account allows you to view all your orders placed in the webshop directly and at any time. The order status shows you which processing step your current order is currently in. With the help of the parcel tracking code, you can follow the route and transit time of your parcel delivery online. In addition, you save time because the data you have entered once will be automatically used for every future order after you have successfully logged in. You can view your saved customer data at any time and make changes. You can also change your password here. In addition, you can manage your project lists and download a quotation.

In the menu bar at the top, please select "My account" and enter your email address and password. Your account details will be displayed and can be changed by you any time.

To do this, simply log in under "My account" with your old e-mail address and password. Go to "My account", then to the "Change e-mail address" button. After entering your new e-mail address and password, click on "Change e-mail address". You will then receive an e-mail to your new address in which you must confirm the change.

Please click on "My account" in the header. There you can change your address via the button "Manage addresses". Using the button "Edit address" on which a pen is depicted, existing addresses can be changed. New addresses can easily be created via the button "+ New address".

Pease note, however, that you can only change the invoice and delivery address for the payment method PayPal in your own PayPal account since we get your details directly from PayPal.

Sign in

Go to "My Account" in the header of the web shop and log in with your email address and password. Then you can see your stored customer details.

Sign out

Go to "My Account" in the header of our web shop and click the button "Sign out"

Please contact us directly via contact form, email or phone. Please use our contact page for this purpose.

The easiest way to check whether your shipment has already reached its destination is to check the proof of delivery of the respective transport company.

To do this, simply follow the tracking link we sent you by email. Alternatively, you can enter your parcel number directly on the homepage of the relevant transport company.

There you will find all delivery information, the name of the person who accepted the shipment, the delivery date and time will be noted.

You can also call up the shipment tracking in the "My account" area. To do so, go to the Orders section and view the details of your order.

If you have any questions about your shipment, please do not hesitate to contact us via the contact form, email or telephone. Please use our contact page for this purpose.


3. Password

Click on "My account" in the header. Next to the question "Forgot password?", click on "Request now!". Then you have to enter your email address and you will receive a newly registered password via email. Once signed in you can create a new customized password on our website at "Change password" in "My account".


4. Items / Assortment

In order to always be able to offer you attractive prices, we rely on a concentrated portfolio; we are not present at trade fairs and do not have any on-site sales team with branch offices. We pass on the resulting cost advantage directly to you.

Once you have placed an item in the shopping basket, we check its availability and then reserve it for you in a second step at checkout. In individual cases, it may happen that the last one of an item is purchased by another customer before the reservation is made. You can still order the item and thus reserve it. As soon as the product is available again, it will be sent to you.

All products offered are new items in original packaging from the renowned manufacturers.

The items we distribute as our own brand Automation24 are manufactured by ISO9001-certified manufacturers on our behalf.

The accompanying accessories for all products in the Automation24 online shop can be found on the respective product detail pages. This way an easy compilation of your package of automation technology is possible.

All products that we sell are listed in our shop. If you cannot find the item or product category you are looking for, please feel free to contact us via contact form, email or phone. Please use our contact page for this purpose. We strive to expand our product portfolio if there is a corresponding demand.

Yes! Thanks to the Automation24 product comparison tool you can compare various items according to their technical features. Simply tick the box "Compare items" on the respective product detail pages. Afterwards click on the button "Product comparison".

Thanks to the Automation24 configurator, you have the possibility to configure products individually. To do this, you can set all parameters online, and the price and delivery time are calculated immediately. You can find detailed information on the Automation24 configurator page. If you cannot find the product you are looking for in the online shop, we will be happy to give you the names of contact persons at our suppliers who can help you with special solutions. If you have any questions, simply contact us via the contact form, email or telephone. Please use our contact page for this purpose.

No. If you have any questions about the products offered, our skilled technical support team will be happy to help you; via contact form, email or telephone. Please use our contact page for this purpose. Alternatively, you can also send us your question directly via the helpful "Questions about item" button on the respective item detail page.

To add items to the project list, you can simply click on the "parts lists" button on the item detail page. There you can create a new parts list or select an existing one and add the item to the list. From there you can also go directly to your parts list. You can also access and edit your project list via the "My account" area, which you can reach via the corresponding button in the header of the page. From the part list, you can add products or the entire list directly to your shopping cart if required. You can also add your entire shopping basket to your part list with one click. A separate list can be created for each project.

To create an quotation, please log in first. You can now press the button "Create quotation" on the item detail pages. On the "Quotation" page, which you can also reach via the button in the header, you can edit the quotation list and download the quotation. From here, you can also add all the items collectively to the shopping basket. For more information, please watch the information video on the create quotation page.

To review items, please log in first. Then click on the button "Submit your own review" on the respective item detail page or on "Write your own review" in the review area. There you can then submit a review with a comment. You can view submitted reviews afterwards in the "My account" area under the item "Submitted reviews" and also delete them if necessary.

The prices offered in the shop are considerably below the list prices of the manufacturers and are our end prices, irrespective of the quantity. Except for special offers; therefore stay up-to-date and subscribe to our newsletter. Subscribe now!

If you have interesting products for automation technology and would like to become a supplier at Automation24, simply contact us; via contact form, email or telephone. Please use our contact page for this purpose.


5. Price policy

Our prices are already greatly discounted and considerably below the recommended retail price of the manufacturers. You do not pay any charge for minimum quantities but are not granted any discount on larger quantities, either. Discounts are only granted as price actions we inform you about in our newsletter.

To benefit from these advantages simply subscribe to the Automation24 newsletter and you will receive a 5 % discount on your purchase. In addition, you will get exclusive information about price actions, competitions and much more.

Article-specific prices for business customers are net prices plus VAT; for private customers there are gross prices incl. VAT. If you are not signed in, you can change the price list via the "B2B/B2C" button at the top of the website. The shipping cost overview only lists gross prices incl. VAT.


6) Ordering process

To do this, go to "My account" and click on "Change password". Enter the current password and the new password of your choice. Finally, click on "Save password". You will then receive an e-mail in which you must confirm the change.

First of all, collect all items in your shopping basket and then go to the checkout. Please note that there are shipping costs for each parcel.

The representation of the products in the online shop does not constitute a legally binding offer, but is only an online catalogue of a non-binding character. By clicking the button "Submit", you place a binding order for the items in the shopping basket. The confirmation of the receipt of your order takes place together with the acceptance of the order immediately after sending off, by means of an automated e-mail. With this e-mail confirmation, the purchase contract has been brought about.


7. Payment methods

You can choose among the following payment methods:

  • Payment on account (within 10 days net)
  • Credit card (Mastercard, VISA, American Express)
  • Bank wire transfer
  • PayPal
  • Klarna

Please indicate only the order number you have received in the confirmation email as reason for payment/payment reference. Other or any additional details as reason for payment may result in wrong or delayed assignment of your order.

The document number can also be found in "Your account" under "Orders" and "Document number".

When you have finished selecting products, go to the shopping cart. Enter the voucher code in the shopping cart, on the left side in the field "Your voucher code" and then click on "Redeem voucher". Alternatively, you can redeem the voucher in the checkout process in the order overview step. The discount will be deducted from the total and shown separately.

Please note the expiry date of your voucher and that some vouchers are only valid for certain product groups. One voucher can be redeemed per order and no voucher can be applied subsequently. If you have any problems with a voucher, please contact our customer service.


8. Dispatch and delivery

Yes, of course. Simply go to "My account" and click on "Manage addresses" and afterwards on "+New address".

Detailed information about shipping costs to other European countries and worldwide can be found on the dispatch & delivery page.

If you have any further questions, please contact us directly; via contact form, email or phone. Please use our contact page for this purpose.

The parcel delivery time within Germany is approx. 24 hours. In individual cases, the delivery time may be extended by one working day.

If the parcel is still not with you after two or three working days, please send us a short message via the contact form, email or telephone so that we can immediately take care of its whereabouts. Please use our contact page for this purpose.

A smooth process is extremely important to us, because we want you to be satisfied with our entire service! You may also want to look out for a parcel delivery card in your letterbox.

For parcel shipments to Europe, the parcel delivery time is extended by an average of one working day.

Through the tracking link that we send you by email, you have the option of parcel tracking and thus always know where your expected shipment is at the moment.

Standard shipments are shipped via UPS. Freight shipment of large-volume and bulky goods are shipped via Kuehne+Nagel. Detailed information can be found on the dispatch & delivery page.

Detailed information about the countries to which we ship goods and the associated costs can be found on the dispatch & delivery page.

For individual information on shipping options and destinations, please contact us directly via contact form, email or phone. Please use our contact page for this purpose.


9. Complaints and returns

If you have a complaint for us, simply contact us. If you have any questions about your shipment, we will be happy to help you; via contact form, email or phone. Please use our contact page for this purpose.


10. Newsletters

Click on the newsletter button in the header under Service or select "Subscribe now" in the footer. Please enter your contact details there. Then click on "Subscribe to our newsletter". You will then receive a confirmation link to your e-mail address, which you must confirm. This means you have been successfully registered for the newsletter.

With the Automation24 newsletter, you enjoy exclusive benefits such as price promotions and competitions and are informed in advance about new products.

In every newsletter that we send out, you have the option of unsubscribing directly via a link in the footer. At the same time, you can also unsubscribe in our shop by clicking on the Newsletter button in the header or footer under Service and entering your contact details. You will then receive an e-mail in which you must confirm the unsubscription again.


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