Smart service in the online shop
Easy – fast – individualized
In order to offer you a unique shopping experience, we rely on comprehensive digital product presentations and a first class customer service which will be happy to help you with general and technical questions. With your data secured, you order your goods ultimately at a reasonable price and receive them safely and swiftly delivered.
Consulting and Customer ServiceIn our shop you will find in the FAQ section, answers to frequently asked questions. This, in combination with the detailed product information and features, should make the product selection and ordering process as user friendly as possible for you. Our service team is gladly at your disposal should you have any additional questions.
Our customer service staff all have industry expertise and receive continuous training to be able to always offer you the best advice on our products. The team is available for you Monday through Friday, from 8:00 a.m. until 5:00 p.m. (CET)
You can reach us by the free telephone number 00800 24 2011 240, by email at firstname.lastname@example.org or fax at +49 (201) 52 31 30 - 29 as well as via our live chat directly in the shop. Here you can also leave us a message outside of normal business hours.
Your security is important to us. Therefore we rely on the Trusted Shops seal of approval and thus to the fulfilment of over 100 quality criteria. In addition, we create a perfect transparency through the corresponding shop reviews regarding our services. The reviews are continuously checked by us and also used as a guide for shop optimizations.
Furthermore, we also want you to know that your data is safely protected. Therefore we have had our shop EV-SSL certified. By Extended Validation due to stricter public procurement directives with respect to the SSL (Secure Sockets Layer) your data is fully secured.
Individual payment and delivery optionsIn our online shop you can choose between the most current payment methods. In addition to credit card payment and PayPal, prepayment via bank wire transfer and payment on invoice are also available (10 days net).
As a standard service, we provide our customers with the UPS standard shipment. Upon request we also offer individual express options.
Excerpt from our delivery and payment options. More details here.